Support

We answer within one business day, in English, Arabic, French or Spanish.

Contact

Email support@codplus.app from the address on your Shopify account and include your store's .myshopify.com domain.

Before you write

• The button doesn't show on the product page — Online Store → Themes → Customize → App embeds: turn on COD+, then add the "Order now (COD)" block to the product template.
• Orders don't reach Meta — COD+ → Settings → Tracking: paste the Pixel ID and a Conversions API token, then "Send test event". Orders from the last 7 days can be re-sent from the order page.
• Wrong delivery fee — Settings → Delivery: flat fee, free-delivery threshold and fees by zone. The form shows the fee the moment the city is chosen.
• A customer can't sign in — Settings → Account: the sign-in channel and the monthly code quota. Customers can always track one order by phone + order number.
• Data or privacy questions — see the privacy policy; erasure requests go through your Shopify admin (Customers → Erase personal data).

Questions: support@codplus.app